Avoid hazelwells westhoughton at all costs, I used hazelwells to rent out my 5 properties in westhoughton with nothing but problems, tenancy agreements not signed, deposits missing, rent stolen, I successfully took hazelwells to the ombudsman on 2 occasions, eventually I successfully took hazelwells to court, now waiting on bailiffs to retrieve the stolen money. A truly awful company

Avoid at all cost. As a landlord we used Hazelwells (She has changed the name of her company a number of times) to manage the rental property. Being unsatisfied with the tennant we looked at giving notice. We then discovered a whole issues of things that meant that we had to pay solicitors to evict the tennant. Hazelwells hadn't put the tennant's deposit with a TDS and hadn't done many of the initial procedures that are required so we couldn't issue a normal Section 21. She ignored our phone calls and didn't reply to emails. As she works from a closed office we couldn't contact her. It was a nightmare that went on for months and cost us high solicitors fees to get the tennant out. Only now that the tennant has left am I able to leave a review. I cant believe that she is allowed to run a letting agency.

I removed a previous review as I needed to make an official complaint to the ombudsman. I have waited almost 10 months for a resolution which arrive today. Please do not employ this company on any level. I have dealt with them for over 5 yrs and when I chose to end the contract, matters became very unpleasant. My success with the ombudsman finally allows me to conclude my business with Hazelwells ……….. Feb2023. Hazelwells didn’t comply with the ruling and it has taken till now, over 6months later, for them to transfer the tenant bonds. But not to the new letting agent, to the tenants ………… complete shambles July 2023. Awaiting a non compliance review from the PRS. This saga is never ending. Take my situation as a warning. Do not employ Julie Watson or Hazelwells under any circumstances